Shipping Policy

🚢Shipping Policy

Welcome to JCIES Furniture! We’re excited to provide you with a seamless shopping experience, and our goal is to ensure your order is shipped promptly and arrives safely. Below, you'll find all the important details about our shipping policy.

1. Shipping Options and Costs

We offer a variety of shipping options to accommodate your needs:

  • Standard Shipping: Estimated delivery within 4-12 business days. This option is available for a flat rate of $5.
  • Expedited Shipping: Estimated delivery within 2-10 business days. This option is available for $15.

Note: All shipping fees are calculated at checkout based on your location and the items in your order.

2. Processing Time

Orders typically take 3 days to process before they are shipped. Processing time includes order verification, item preparation, and quality checks.

3. Order Tracking

Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to check the status of your shipment through the carrier’s website.

4. Shipping Locations

We currently ship worldwide.

5. Shipping Times

Shipping times vary based on your location and the shipping option you choose:

  • Domestic (RSA):
    • Standard Shipping: 4-12 business days
    • Expedited Shipping: 2-10 business days
  • International:
    • Delivery times vary by country and may take up to 6 weeks, depending on customs processing and carrier services.

6. Shipping Delays

While we strive to deliver your order on time, factors such as weather conditions, supply chain issues, and carrier delays may occasionally impact shipping times. We appreciate your patience and understanding in these rare situations.

7. Order Issues and Address Corrections

Please double-check your shipping address before placing an order. We are not responsible for packages lost due to an incorrect or incomplete address provided at checkout. If you need to make changes to your shipping address, contact us as soon as possible. We can only guarantee changes if the order has not yet been processed or shipped.

8. Lost or Damaged Packages

If your package is lost or damaged during transit, please contact us within 3 days of delivery to file a claim. We will assist you in reaching a resolution with the carrier or provide a replacement when necessary.

9. Customs and Import Fees

International orders may be subject to customs and import duties. Any additional charges for customs clearance must be borne by the customer. We have no control over these charges, and customs policies vary widely from country to country. Please contact your local customs office for more information.

10. Contact Us

If you have any questions or need assistance with your order, please reach out to our customer service team at:

  •  https://jciesfurniture.com

Thank you for choosing JCIES Furniture! We’re grateful for your trust and look forward to serving you!